Privacy Policy

The information collected will depend on how you use the website and services. Some information is provided directly by you, while other information may be generated when you visit the site, use an account or complete a transaction. We try to collect information that is reasonably necessary for operating the platform, supporting players and meeting applicable obligations.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and responsible gambling settings. We may also handle information supplied during identity or age verification, including verification documents and information used to confirm that an account is being used by the authorised person.

Payment and transaction information

We may record information about deposits, withdrawals, bets, gaming activity, account balances and other transactions. Payment information may be handled to process transactions, prevent misuse and keep appropriate financial records. Depending on the payment method, some payment details may be processed by third-party payment providers rather than stored directly by the casino website.

Technical, device and usage information

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, referral information and interaction details. We may also use cookies and similar technologies to remember preferences, maintain sessions, improve website performance and understand how the site is used.

Communications and support information

If you contact support, enter a promotion, submit a request or otherwise communicate with us, we may keep the content of that communication and related information. This helps us respond to questions, investigate issues, maintain service records and improve the player experience.

Personal information may be used for the following purposes. The information used will depend on the service involved, the nature of your request and the circumstances in which it was collected.

• To create, operate and maintain your player account.
• To provide casino features, account services and requested support.
• To confirm age, identity and account ownership.
• To conduct verification, security and anti-fraud checks.
• To process deposits, withdrawals and other account transactions.
• To monitor activity for suspicious, unauthorised or prohibited use.
• To meet legal, regulatory, financial, record-keeping and responsible gambling obligations.
• To communicate with you about your account, transactions, security, service changes and support requests.
• To send marketing communications where permitted and where you have provided the necessary consent or otherwise have a lawful basis to receive them.
• To understand website use, troubleshoot technical issues and improve products, content and performance.
• To protect the rights, property, safety and security of players, the website and relevant service providers.

We may combine information from different interactions where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes without an appropriate reason, permission or other lawful basis.

When information may be shared

Personal information may be shared with service providers that help operate the website and casino services. These may include providers supporting identity verification, fraud prevention, payment processing, information technology, hosting, customer support, communications, analytics and security. Such providers should only receive information relevant to the services they perform and may be subject to confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to protect players or the platform, investigate suspected fraud or unlawful activity, respond to a valid legal request, resolve a dispute, enforce applicable terms or meet a legal or regulatory obligation. If business operations change, information may be transferred as part of a restructuring, sale or similar transaction, subject to appropriate privacy protections.

Keeping information secure

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication procedures, monitoring, secure systems and staff or provider requirements. No website, online service or method of transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and notify support if they suspect unauthorised account activity.

How long information is kept

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, to resolve disputes, protect the platform, maintain business records or meet legal and regulatory requirements. Some records must be retained for a period required by law even after an account has been closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in line with applicable requirements.

Information processed in other locations

Some service providers may process or store information in locations outside Australia. Where this occurs, appropriate steps should be taken to support the security and lawful handling of the information, taking into account applicable privacy requirements and the nature of the service involved.

Tropica Casino may use cookies and similar technologies to keep you signed in, remember settings, support essential website functions, improve navigation, measure performance and understand general usage patterns. Some cookies may be placed by service providers that support website functionality, analytics, security or communications.

Cookies may be session-based, meaning they expire when your browser is closed, or persistent, meaning they remain for longer to remember a setting or recognise a returning browser. The website may not work as intended if all cookies are blocked, particularly where cookies are needed for login, security or core account functions.

You can manage or remove cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies or receive a warning before a cookie is saved. Changing these settings may affect the availability or performance of some website features.

Depending on the circumstances and applicable requirements, you may have rights relating to the personal information held about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be kept, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, contact support@tropica-casinos.com. Please describe your request clearly and provide enough information for us to understand and assess it. We may need to verify your identity before providing information or making changes, particularly where the request concerns account security or sensitive records.

• Access: ask what personal information we hold about you and, where appropriate, request a copy or explanation of how it is used.
• Correction: tell us which information is inaccurate, outdated or incomplete and provide the corrected details where possible.
• Deletion: ask for information to be deleted where it is no longer required or there is another appropriate basis for removal. Some records cannot be deleted immediately because they must be kept for a period required by law or for legitimate security, dispute or record-keeping purposes.
• Marketing consent: withdraw consent to marketing communications by contacting support@tropica-casinos.com or by using an unsubscribe option included in a marketing message, where available. Account, security and service communications may still be sent when necessary.

We aim to deal with privacy requests fairly and within a reasonable timeframe. The outcome may depend on the type of request, the information involved, verification requirements and any legal or operational reason that prevents immediate action. If information cannot be provided, corrected or deleted, we will aim to explain the relevant reason.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The current version will be made available on this page. Players should review the policy periodically, particularly before continuing to use the website after a material update.